Terms of Use
Last updated 3 November 2026
These Terms of Use ("Terms") cover your use of the Napo Cat iPhone app ("Napo Cat", "we", "us"). By downloading or using Napo Cat you agree to them. If you don't agree, please don't use the app.
Not medical advice
Napo Cat is a daily companion, not a medical or mental-health service. It doesn't give medical advice, diagnosis or treatment, and Napo's lines are not a substitute for help from a professional. If you are struggling, the Support page lists people you can reach; in an emergency, call your local emergency number.
Who can use Napo Cat
Napo Cat is rated 13+. If you are under the age of majority where you live, use it with the permission of a parent or guardian.
Your licence
We give you a personal, non-transferable, non-exclusive licence to use Napo Cat on Apple devices you own or control, under the App Store Terms of Service. You may not copy, modify, reverse-engineer, resell or redistribute the app or its artwork, including Napo herself. Share cards you make are yours to share for personal, non-commercial use.
Subscriptions (Premium)
Napo Cat is free to use: the morning line, Napo moments, the widgets, every bond level and share cards cost nothing. Premium adds an evening line, unlimited Another and tap replies, more moments, the full Paw Diary, more share backgrounds and the crown. It is offered as a yearly or monthly auto-renewing subscription, or as a one-time lifetime purchase.
- Free trial: the yearly plan starts with a 7-day free trial for new subscribers. If you don't cancel at least 24 hours before it ends, it becomes a paid subscription.
- Price and billing: current prices are shown in the app before you buy. Payment is charged to your Apple Account when you confirm the purchase.
- Auto-renewal: subscriptions renew for the same period unless you cancel at least 24 hours before the current period ends. Your Apple Account is charged for the renewal within the 24 hours before the period ends.
- Managing and cancelling: manage or cancel any time in iOS Settings → your name → Subscriptions. Cancelling stops future renewals; Premium stays on until the current period ends.
- Refunds: purchases are handled by Apple, so refund requests go to Apple at reportaproblem.apple.com under Apple's policies. We can't issue refunds directly.
Your data
Your information stays on your iPhone and, if you use iCloud, in your own private iCloud. Our Privacy Policy describes how data is handled.
Disclaimer and liability
Napo Cat is provided "as is", without warranties of any kind. To the fullest extent the law allows, we are not liable for indirect or consequential loss from your use of the app, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these Terms limits rights you have under the law of your country that can't be limited.
Changes
We may update these Terms. The date at the top always shows the current version, and we will mention significant changes in the app.
Contact
Questions: [email protected]